At French Lick Resort, we understand that privacy is important to you. We are providing this Privacy Statement to help you understand how we may collect and use information.
Revised July 24, 2023
Please note that some of the shops and services offered at our Resort and through our Website are provided by third parties and not the Company. This Policy does not apply to those third parties. To the extent that you share your personal information with them directly, we encourage you to review their privacy policies and practices.
By providing your cell phone number you are consenting to receive non-promotional text messages about your reservation or appointment from the French Lick Resort. For example, text messages with your room or appointment confirmation number, text messages about your room being ready, text messages with reservation reminders about an upcoming appointment or golf tee-time, text messages requesting you to come to the front desk for information related to your room such as: receiving new keys, having received a message from another guest, a letter, or package. Replies are not monitored, as these are notification messages only. These messages are transactional in nature and will not be used to provide promotional or marketing information. STOP to stop receiving all messages.
Message and data rates may apply. Message frequency varies. Consent is not a condition of purchase.
Information You Manually Provide. The Resort collects the information you manually provide (using your keyboard, mouse, or touchpad) when you use this Website. For example, we collect the information you provide when you create an account, reserve a room, ask us a question, or otherwise interact with this Website.
Information from your browser or device. The Resort collects information that is sent to us automatically by your web browser or mobile device. This information typically includes your IP address, the name of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit. The information we receive may depend on your browser or device settings. The information we receive from your web browser and device may or may not be personally identifiable. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you.
Our primary goal in collecting information from you is to provide an efficient and customized experience. In order to better provide you with our services, we collect and process two types of information about Users:
You may browse this Website without providing any personally identifiable information. However, when you visit our Website, we collect and process your personally identifiable information for the following purposes: in order to process your online reservation at one of our Hotels; so that you may sign up for other services from our Resort and participate in other options, offers, or services offered through this Website; or so that you may sign up for the French Lick Rewards® Card.
During your visit to our Resort, we may collect additional personally identifiable information about you for the following purposes: to process, fulfill and confirm reservations and other Resort offerings. This includes, for example, your use of the Casino, golf course, shops, room service, restaurants or spa. We may also collect and use your information to respond to your questions, process your enrollment in or use of preferred guest service programs, and obtain feedback about our Resort and services so that we can continually provide outstanding service and look for ways to continue improving that service and our offerings to our visitors.
We may also collect certain information in connection with the use of our guest Internet at the Resort. (Please see the cookies section of this Policy for additional information.) If you sign up for services through our Website, you always have the option of unsubscribing from our programs at any time. Occasionally, we may invite you to participate in a survey or poll such as providing feedback about our site content, services, or products. Your responses will be anonymous unless you choose to provide your contact details so that we can provide you with additional information regarding the survey.
The information that we collect through this Website and at our Resort is limited to that which is relevant for the intended purpose. We will primarily use your personally identifiable information to provide our services or products to you, as described above. We also use the personally identifiable information we have collected:
Within our Company Affiliates. Consistent with applicable laws and requirements, the personal information that you provide to us through this Website may be combined with other information that we hold about you from other sources. To the extent that you have not asked us to refrain from doing so, we may use that information for marketing and promotional purposes within the Resort. This will allow us to inform you about special offers or promotions that might be of interest to you in relation to our Resort or services. We do not, however, disclose your personal information to third parties for their direct marketing purposes.
As Part of a Business Transfer or to Comply with Laws. There may also be limited types of legal situations where we are required to share some of your information, such as in the event of a transfer of ownership of the business, in connection with regulatory or legal matters, where required for safety and security, or as otherwise required or permitted by law. When we do, we limit the transfer to the information that is relevant under the circumstances and, to the extent possible, require the recipient to uphold an equivalent level of protection for the data.
Like most companies, we use "cookies" and other non-personal technologies on our websites. "Cookies" are pieces of computer information that are temporarily stored on the browser you are using, when you visit this website. They do not identify the person using the computer or otherwise affect the computer, but rather tell us such things as how many users visited our site, the pages accessed, and whether there were any technical problems or delays that you experienced in loading pages that you were trying to view. By collecting this information, we learn how best to tailor our websites for our visitors and ensure that they are functioning properly.
Some types of cookies, such as those used to ensure integrity when making purchases through our website, serve an essential function and the websites cannot work properly without them. Where such essential cookies are used, they cannot be disabled if the visitor wants to use that function of our site. Other types of cookies, such as browser and flash cookies, don't identify you as an individual but may enhance your online experience by saving your preferences while you are visiting a particular site so that you do not need to reset them each time you visit the website.
Third parties may deliver cookies to your Device in order to track your online behaviors over time and across nonaffiliated websites or to deliver targeted advertisements either on this Website or on other websites You have choices about the information third parties may collect about you through this Website. For example, if you do not want your information sent to a third party, you may download an Opt-out Browser Add-on by clicking here as noted below.
By using our Web Site, you agree that we can place these types of cookies on your Device, unless you limit them using your browser settings.
Other types of third-party cookies are used in connection with marketing, remarketing, display advertising, sales and general advertising activities. They help us identify your preferences and provide information to you to help align your browsing experience and offerings to your specifications. You have the option of refusing these types of cookies.
We use certain third-party cookies such as web analytics and demographics to monitor web traffic and related trends regarding our websites. As is the case with cookies, this information does not identify the visitor but only provides statistical information to us so we can evaluate our site and continuously improve it.
You can decline any browser or flash cookie by resetting your web browser so that it does not accept these technologies. However, doing so means you may not be able to take full advantage of all our website features. Please see additional information about our practices for using cookies and similar technologies by clicking on our cookies notice and disclosure statement which is available through this website. You can also learn more about these technologies by going to www.aboutcookies.org. To opt out of Google Analytics, please visit this site: https://tools.google.com/dlpage/gaoptout/.
Your browser may deliver a "Do-Not-Track ('DNT') signal," or similar mechanism for exercising choices about the collection of information about your online activities. Because of the changing state of technology, we do not guarantee that we will honor DNT signals or similar mechanisms at this time.
To determine the appropriate retention period for the information we collect from you, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we process the data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Consistent with applicable laws, we have adopted reasonable and appropriate measures that are designed to safeguard the confidentiality of your information and protect it from loss, misuse, alteration, destruction or unauthorized access. Despite our efforts, please note that there always remains some risks that your data can be improperly accessed, including, for example, during your transmission of reservation or other information to us if you are using public, unencrypted networks.
In accordance with applicable laws, this Website is not intended for use by children under the age of 13 and we do not collect any information from children under the age of 13 through this Website. If we learn that we inadvertently collected any information from anyone under the age of 13, we will purge it immediately, except for responding to a question or inquiry on a one-time basis from the individual.
We take reasonable steps to ensure that your personal information on file with us is accurate and up-to-date. In that regard, we invite you to contact us to update your information if it changes so that you can continue to receive information from us that you have requested. If you need to update or correct your personal information profile you may do so directly on our Website or by contacting us at the address below. In accordance with applicable laws, you may also access or request correction of the information that we have retained about you, or request that we delete your information. There are certain exceptions that apply. As noted above, you always have the right to withdraw consent to use your data for any marketing purpose.
This section applies only to individuals who are located in the European Economic Area ("EEA") whose personal information is collected and used by the Resort. Nothing is this section is intended to bind the Resort with respect to the personal information of any other individual.
For the purpose of the European Union General Data Protection Regulation (2016/679), the data controller is French Lick Resort, including the French Lick Springs Hotel, the French Lick Casino, the West Baden Springs Hotel and the Canton Harvester Inn.
You may contact us at:
Director, Global Privacy
Cook Group Incorporated
P.O. Box 1608
Bloomington, Indiana, 47402 USA
Phone: (812) 331-1025
Toll Free: (800) 457-4500
Toll Free FAX: (800) 554-8335
For E.U./EEA/Switzerland countries:
European residents also have the right to contact their local supervisory authority.
References to 'personal data' mean any information relating to an identified or identifiable individual. We rely on the following legal grounds for the collection, processing, and use of personal data:
Under European Union data protection laws, you have the rights to:
You may contact us at any time at the address and/or email address noted above to exercise any of these rights.
If you are a California resident and under the age of 18, you may request that we remove content or information that you have posted to our Website by contacting us below. Please be aware that such removal does not ensure complete or comprehensive removal of the content or information posted on this Website.
Our website contains links to third-party ("external") websites. French Lick Resort does not endorse or make any representations or warranties for the accuracy of content located on linked external websites. French Lick Resort is not responsible for any linked external website's privacy policies, content, products, data collection procedures, materials, software, business activities, etc.
We encourage you to review this policy periodically when you return to our site as we may update it from time to time, consistent with changes to our practices, new requirements, and new security risks and safeguards. The changes become effective upon posting, and those that relate to the use of personal information apply to information collected after posting.
If you have any questions about our marketing practices, please contact our Database Marketing Manager:
Director of Yield
French Lick Resort
8670 West State Road 56
French Lick, Indiana, 47432 USA
If you have a complaint about our data privacy practices, please contact us at the address below:
For General Resort Inquiries
Please call (888) 936-9360
Revised November 29, 2018